Q1: Where is your factory?
A1: Jiaxing Kesu Machinery Co., Ltd., located in xingfeng Industrial Zone, Nanhu District, Jiaxing
City, Zhejiang Province, China.
Q2: Are you an integrated supplier of injection molding machines, molds, robots and auxiliary equipment?
A2: Yes, we can provide customers with complete solutions according to their requirements.
Q3: How is the quality control in your factory?
A3: All production steps must comply with this design requirement. Each machine needs to run automatically for at least 72 hours, and must be carefully checked before shipment.
Q4: Will you provide pre-sales service?
A4: Yes, we have an experienced pre-sales team, which can not only provide support for customers, including machines, molds and auxiliary selection, but also provide support for customers. Motor, factory machine layout, etc.
Q5: How about after-sales service? Will you send your engineer to my country to help debug and install the machine?
A5: Of course, we have many experienced overseas service technical engineers who will help you install the machine and support the training of workers. At present, we provide online access to COVID-19 through video phone.
Q6: When is the delivery time of the machine?
A6: Actually, the delivery time of the machine depends on the choice of the machine. Usually, the delivery time of standard machines may be within 1-2 months.
Q7: What is the warranty of the machine?
A7: The warranty period of the whole machine is 12 months, and the key parts will depend on.
Q8: Will the mold trial be launched in Jiaxing factory?
A8: Yes, customers can send the molds to KESU factory and have them tested.
Q9 Do you provide machine spare parts?
A9: Yes, KESU will provide customers with a set of standard spare parts, including heaters, filters, screw heads, screw washers, inspection rings and seals.
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